To Keep a Smooth Running of our Business we ask that All Payments are made either 1 Week Before our Visit (Cheques 10 Days).
We apreciate with some companies this may not be possible, we can of course make exceptions if we are made aware of this before our visit.
Payment Terms
CHEQUE PAYMENTS - Must Be Made 10 Days Before the Visit Date (We Are Phasing Out Cheque Payments)
Please make Cheques Payable to 'Falconry UK'.
BACS PAYMENTS - Please Put Invoice Number As Reference
CARD PAYMENTS - Can Be Made Prior by requesting a payment link there is a 4% charge for this service
Please Make Cheques Payable to ‘Falconry UK’.
Bank Account Details: (Santander)
Account Number: 37275620
Sort Code: 09-01-27
When we are not informed about any late payments, we endevour to resolve this by emailing, but unfortunatley if the late payment persists we have to charge a 'Late Payment Fee'.
For Private Bookings 'Full Payment' or 'Remaining Balance' must be paid 7 days before the Event Date.
We 'Do Not' do Visits unless the Payment is made in line with our T&C's and it is the Clients responsibility to do this.
Any Deposits are 'Non Refundable'.
For New Client Schools payment before the Visit Date is mandatory. If payment is made late we are at no obligation to make the visit date, however another date will be supplied.
Late Payment Fees
An Automatic £50 Fee will be charged for ANY late payments.
Also There Afterwards
Up to 14 Days After the Visit Date 10% of the Total Invoice Cost
15 to 28 Days After the Visit Date 15% of the Total Invoice Cost
29 to 42 Days After the Visit Date 20% of the Total Invoice Cost
43 to 56 Days After the Visit Date 25% of the Total Invoice Cost
If Payment is Late we will Invoice for the Above Amounts
Booking Cancellation Terms
As you can appreciate, we are in high demand and once your booking has been confirmed, we will turn away any subsequent bookings for your date.
When a Booking is cancelled even when the Digital Invoice is not Signed and in any email correspondence the client has advised to continue with the booking there will be a £50 Cancellation Fee as we incur costs by booking and raising the invoice with a third party company.
The £50 only applies when Digital Invoice is not Signed
Any cancellations once the digital invoice has been signed charges apply
Cancellation within 14 days of booking 50% of the Full Invoice Amount
Cancellation after 14 Days Full Amount of the Invoice is due.
Booking Cancelations In Extreme Circumstances
on the rare occasion we may have to cancel our booking due to an extreme circumstance which is out of our control. In cases such as these we will issue you a Cedit Note to your account and make another booking for a future date.. In cases like this we are not obliged to issue a refund..
Examples:
Bad Weather
Extreme Cold or Heat Weather
Unavoidable Road Closures
Avaian (Bird) Flu (This is enforced due to Government Guidence & only affects Outdoor Bookings)
Vehicle Accidents or Breakdowns
When Re Arranging a Date the Payment Terms are still allocated with the original booking date that has been Digitally Signed..
When a Booking has been rearranged or cancelled by yourselves we will apply a credit note for the value of that booking value in that calendar year. Your credit note will last for 12 months.
If the same booking is rearranged or cancelled again we are not obliged to keep the offer of a credit note.
It is your responsibility to make the payment/s on the agreed Dates,
Failing to do this will result in the Booking being cancelled..
Unacceptable Behaviour
If at any point through the visit any of our staff members are treated in any way deemed to be of Unacceptable Behaviour under our Terms & Conditions we can leave the booking and no refund is given. We will not do this lightly and only leave if we feel there is no way the visit can go ahead.
Communication When Booking
If at any time there is a lack of communication between the client we will take the booking out of our diary and the booking fee will still stand.
If payment has been made, as a good will gesture we will add a credit note to your account so this can be used at a later point but within 12 months of the original booking date (we can be flexible with this)
Bad Weather Policy
Due To Animal Welfare if an Out Door Event is deemed too bad to Setup due to rain or wind we ask for an Indoor Option where we can still give a wonderful experience but in a safe environment for our Birds..
If during the event the weather is deemed to bad to continue we will have to pack the birds into Thier travel boxes and dismantle our Outdoor Setup. We will of course offer the duration of the visit indoors if it can be supplied.
If you are thinking of cancelling an event due to bad weather we would appreciate at least 24 hours notice as most often we book hotels etc.. in advance and travel up the night before..
If you are cancelling due To unforeseen circumstances such as Bad Weather etc..
In circumstances where there is no fault to Falconry UK for cancelling an event.
In the first instance we will arrange another visit date and will of course supply a few dates.
If the dates supplied are not suitable to the client or in very busy periods not within the a certain time period The Original Invoice will be Paid.
School Timetables
it is an Animal Welfare Regulation that we have a timetable for visits. If a Timetable is not given 48 Hours before our visit we can cancel the original booking date until a timetable is given and a credit note is issued for a future booking within 12 month period. No refunds will be given.
Booking Fees
All External Visit Prices shown on our Website are just the Visit Cost, there is a Travel Cost which will be calculated using your Area or Postcode and provided within our Quote. Travel Cost will include if necessary, Hotel Fee, Bridge Tolls.
Other Conditions
School Professional Photographs
We endeavour to reproduce the ‘Best Possible Photograph’, however working in this environment with Children and Animals is sometimes challenging..
Example - Getting Young Children and the Bird to look at the same time is very difficult, but we always do our very best..
Important - The ‘Fee’ for having the photograph with our Birds is for the experience of holding one of our Amazing Birds’, and the time taken to do the photographs at the school and afterwards..
No Refunds, will be given after the Bird has been held and the photographs has been taken.
We use a third party company such as ‘SnapFish’ to produce the photographs and to deliver them to the school.. The photographs are not seperatly packed and the school has to do this.. We do this so we can offer a cost effective way of each child having the experience of holding a bird of prey and having their picture taken.
Extra Staff for help taking the photographs is only required for schools wanting in excess of 150 photos and then we assess the time scale.. and bring only if we deem necessary.
Accidents During Travel
If an accident happens during travel and or up to 7 days after the accident and we have done everything possible to get to you on time.. We will rearrange a date and rebook as soon it is possible..
School & Event Parking
Parking provided by yourselves, As we need to bring our vehicle on site next to where we will be setting up, if this is not possible we have a 10 metre rule where we have to be parked within that distance and the vehicle has to stay there for the duration of our visit.
If the above is not possible you can add an extra staff member onto the booking where we have much greater leeway.
If this is not possible we need to know ahead of the booking date as this may affect our visit.
If you cannot supply free parking for a Van (Vauxhall Vivaro SWB) and we still accept the booking then parking must be made available to us at no cost to ourselves)
(If you are in the London Congestion Charge Zone there will be £11.50 added to Invoice Total)
If whilst leaving the school on the surrounding roads we have a parking violation and not informed by the school of these restrictions the school is liable for full payment of fine
Static Display Terms & Conditions
We need to park our Van behind or next to our Gazebo setup this is very important for animal welfare in case any of our birds need to be safely put back in our van.
Where we are positioned needs to be a flat area if on gras needs to be short enough to display. If on grass and the ground is soft during wet periods this causes issues driving our van onto the area. So caution on positioning needs to be looked at
We needs to be a safe distance from any loud music, bouncy castles and any items that cause smoke.
If we are to setup on Hard Standing we need to be made aware of this prior to our visit as it's a completely different setup that we need to bring.
if we are supplied with an unsuitable setup area and no other alternative is available we will not be able to display our birds and you will loose any money paid.
If you require Bird Handling through the Event we charge the public:
Small Birds - £4.00
Large Birds - £6.00
Eagle or Vulture - £8.50
For Corporate and Council Events we do offer fully paid handling packages so the public don’t have to pay, please ask for details.
We can reduce these prices depending on certain areas.
(Please note this is a must on most events as we subside the event cost by doing this so it is affordable for you to have our Award Winning Static Display).
If you wish to make some money back for your event on top of our Static Display you can add a cost on top of the prices listed above for the ‘Small Birds’ and that money at the end of the event will go back to you.
We keep a digital record of this on our Hand Held Till of which birds are held.
On days where the weather is good and we have a lot of footfall we have raised enough money to completely subsidise our visit cost.
Please Contact Us At Any Time To Discuss Any Payment Queries
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0844 504 7742 |
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07761 858672 |
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admin@falconry-uk.org |
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